Izvestiya of Saratov University.
ISSN 1818-9601 (Print)
ISSN 2541-8998 (Online)


quality

The Foundation of Quality Management System in Saratov University

The article examines the basic questions of reforming the higher education in Russia which are primarily connected to solving the problems of improving the quality of education and widening the range of educational services in universities. The emphasis is maid on quality management in Saratov State University.

УДОВЛЕТВОРЕННОСТЬ САРАТОВСКИХ ПОТРЕБИТЕЛЕЙ КОНКУРЕНТНОЙ СРЕДОЙ ЧЕРЕЗ ПРИЗМУ ОБЪЕМА, КАЧЕСТВА, ЦЕН ТОВАРОВ И УСЛУГ

Article based on the results of the sociological research, conducted in the Saratov region, Saratov and reveals the main characteristics of the development of competition Wednesday in the region through such indicators as the level of satisfaction with the various categories of the population, prices, quality, range of goods and services producers. Line up the ratings of markets for these indicators, clarifies their dynamics over the past three years.